Refund & Returns Policy

Refunds and Returns Policy for LegalSalt.in

Effective Date: August 20, 2024

Welcome to LegalSalt.in! We are committed to providing you with the highest quality products and customer service. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

1. General Policy

At LegalSalt.in, we offer a [PHYSICAL/DIGITAL] product that aims to meet your expectations. We understand that sometimes a return or refund may be necessary. Please review our policy below to ensure a smooth process.

2. Return and Refund Conditions

2.1 Physical Products:

  • Eligibility: You may return physical products within 07 days from the date of delivery. The product must be unused, in its original packaging, and in resalable condition.
  • Non-Returnable Items: Certain items, including but not limited to, clearance or promotional items, are not eligible for return or refund.

2.2 Digital Products:

  • Eligibility: Digital products are non-returnable and non-refundable once downloaded or accessed. If you encounter technical issues or discrepancies, please contact us immediately.

3. Initiating a Return

3.1 Physical Products: To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@legalsalt.in with your order number, a description of the issue, and a request for a return. We will provide you with a Return Authorization (RA) number.
  2. Package the Item: Safely pack the item in its original packaging, including any accessories, manuals, and documentation.
  3. Return Shipping: Ship the item to the following address, ensuring you include the RA number:
    • Address: 158 H-Block, Nanakpura, Moti Bagh South, New Delhi, India.

3.2 Digital Products: For issues with digital products, contact us at info@legalsalt.in. We will assist you in resolving the issue or provide a suitable alternative where applicable.

4. Return Shipping Costs

  • Physical Products: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid return label.
  • Digital Products: No return shipping costs apply.

5. Refund Process

5.1 Physical Products:

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return conditions.
  • Processing Time: Refunds will be processed within 7-10 business days from the date of receipt. The refund will be issued to the original payment method.
  • Shipping Costs: If applicable, original shipping costs are non-refundable.

5.2 Digital Products:

  • Refunds: Digital products are non-refundable, except in cases where the product is not as described or fails to function correctly. Contact us for resolution.

6. Exchanges

  • Physical Products: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
  • Digital Products: No exchanges are offered for digital products.

7. Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, please contact our customer support team at:

  • Email: info@legalsalt.in
  • Address: 158 H-Block, Nanakpura, Moti Bagh South, New Delhi, India

Thank you for choosing LegalSalt.in. We are here to assist you and ensure your satisfaction with our products and services.

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